Returns & Exchanges
Our return policy expires in 30 days. If it has been past 30 days, you can no longer receive a refund or an exchange.
To be eligible for a return, you must email us your order number, your item must be unused and in the same condition that you received it. It must also be in its original packaging. For all returns or exchanges, there will be a 20% restocking fee.
Please notify us via email with any issues you are having at firstname.lastname@example.org. Make sure to reference your order number and allow us a 24-hour response time. Once we are in communication with you, you will be notified whether to send your package back to us.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
If you have received free shipping on orders over $150 but have been approved for a refund, a $9.95 shipping fee will be added to your balance. For example: You purchased an order that cost $165 which qualified you for free shipping. You then decided to return an item worth $25. The balance on that order would then be reduced to $140. Therefore, an additional $9.95 would be added to the order for shipping cost for a total of $149.95 (including shipping).
Refunds and Cancellations
Merchant fees will be deducted for all refunds and cancellations. These fees will vary depending on the merchant provider used at the time of purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Contact your credit card company, it may take some time before your refund is officially posted. Please be aware that refunds may already be calculated into the transaction reflected on your statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Clearance Items Are Non-Refundable
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
We are not responsible for any lost or missing packages that has a “Delivered” tracking status. We do provide package insurance at an affordable rate. Please make sure to check mark the small box for Route Insurance at checkout.
If applicable, please send packages to:
ATTN: Customer Service Dept.
Moon Sugar Decals
W149N9941 Still Water Court
Germantown, WI 53022